Returns & Exchanges

At KETTLER USA, we stand behind the quality of our home and leisure products; if you are not completely satisfied, you may return your purchase within 30 days of delivery for a refund. Items must be in new, unassembled condition and in their original packaging to be eligible for processing.

1

Request Authorization

Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number, which is required for all returns to be accepted at our warehouse.

2

Pack Your Items

Carefully repackage the product in its original shipping box with all manuals and hardware included, clearly marking the RMA number on the outside of the package.

3

Ship the Product

Send your return via a trackable shipping method to our distribution center; please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

4

Inspection and Refund

Once our technicians inspect the returned item to ensure it meets our quality standards, we will issue a refund to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing