Frequently Asked Questions
Everything you need to know about our premium home and leisure products.
What is the typical shipping timeframe for KETTLER products?
Most orders are processed within 2-3 business days. Large items like table tennis tables or patio sets are shipped via LTL freight and typically arrive within 7-10 business days depending on your location.
Does KETTLER USA offer a warranty on outdoor furniture?
Yes, our outdoor furniture comes with a comprehensive manufacturer's warranty that covers defects in materials and workmanship. Specific warranty periods vary by product line, ranging from 3 to 5 years.
What is your return policy for home fitness equipment?
We offer a 30-day return policy on all fitness equipment. Items must be in their original packaging and in new condition. Please note that customers are responsible for return shipping costs and a restocking fee may apply.
Are replacement parts available for older table tennis models?
We maintain a robust inventory of replacement parts for most current and many legacy models. You can browse our parts department online or contact our support team with your model number for assistance.
Do you provide professional assembly services?
While our products are designed for straightforward home assembly, we partner with third-party assembly services in many regions. You can select 'Professional Assembly' at checkout for select large-scale items.
Is my payment information secure when shopping on your site?
Absolutely. KETTLER USA uses industry-standard SSL encryption and secure payment gateways to ensure that your personal and financial information is fully protected during every transaction.